Mastering Business Analysis Standard Practices Workbook

Retail Price: $24.95

Direct Price: $19.95

Kelley Bruns, CBAP, PMI-PBA, PMP, PMI-ACP, CSM, and Billie Johnson, CBAP, PMI-PBA, CSM
Softcover, 7.5×9.25, 180 pages
ISBN: 978-1-60427-161-4
e-ISBN: 978-1-60427-809-5
March 2019


This volume in the Business Analysis Professional Development Series is the companion workbook to Mastering Business Analysis Standard Practices. Designed for instructors, trainers, and students, this supplemental workbook should be used in conjunction with the main text and enables readers to practice the seven-step business analysis process they are learning with a realistic case study, exercises, and suggested solutions. It helps facilitate self-learning and course instruction effectively where users can engage the processes before applying the tools and techniques on their own projects.

Key Features

  • Presents a structured step-by-step process for performing business analysis that any new or experienced practitioner could follow, rather than having to piece the process together themselves
  • Demonstrates how to plan the business analysis work effort and develop and execute communication and information management plans
  • Shows how to set up a project for success with a clear and concise scope definition boundary, maintain agreement on scope, and control scope in an ever-changing environment

About the author(s)


Kelley Bruns, President of Bruns Consulting, LLC, is a veteran corporate trainer, mentor, training manager, course developer, and author with more than 25 years of experience helping enterprise project teams solve problems. She is a former Vice President of BA Training at ASPE and a leading expert in business analysis and various approaches to project management and product development.  She holds a Master’s degree in Adult Education with a concentration in Training and Development from Drake University.  Ms. Bruns was actively involved in the IIBA Enhanced Certification Redesign and the Endorsed Education Provider Advisory Group.

Kelley is a Project Management Institute certified Project Management Professional (PMP®), Professional in Business Analysis (PMI-PBA®), and Agile Certified Practitioner (PMI-ACP®).  She is also a Scrum Alliance accredited Certified Scrum Master (CSM), and International Consortium for Agile accredited ICP, ICP-BVA, and ICP-APM. Kelley has dedicated her career to helping people transfer knowledge and develop skills and abilities in both professional and personal settings to provide a strong return on investment. She is uniquely talented at helping others learn best practices without having to learn the hard way.

Billie Johnson, CBAP®, PMI-PBA®, CSM, IIBA-EEP

Billie Johnson, an independent trainer and consultant, is a leading business analysis expert and practicing professional who has been involved in establishing business analysis direction, processes, and modeling for almost 30 years—spanning the financial, manufacturing, consulting, education, government, retail, and mining industries. She was an early adopter of the IIBA® Certified Business Analysis Professional™ (CBAP®) certification, receiving her CBAP® in May 2007; as well as the PMI Professional in Business Analysis (PMI-PBA®) certification achieved as soon as it was offered in July 2014.  She is also a Certified Scrum Master (CSM) accredited by the Scrum Alliance.

Billie was a reviewer team lead for the IIBA BABOK Guide® Version 3.0. She periodically speaks at IIBA and PMI events and other professional conferences.  For the last ten years, she has been teaching and consulting with large organizations and Fortune 500 companies. As a business analysis instructor, course developer, author, coach, and mentor, she enjoys furthering the field of business analysis by giving practitioners the tools to face head on their unique problems and opportunities.

Table of Contents

Chapter 1 – Introduction


            Exercise Questions

Chapter 2 – Step 1: Understand Your Stakeholders


            Exercise Questions

Chapter 3 – Step 2: Understand the Business Context


            Exercise Questions

Chapter 4 – Step 3: Plan the Business Analysis Work


            Exercise Questions

Chapter 5 – Step 4: Set Initiative Scope


            Exercise Questions

Chapter 6 – Step 5: Develop Solution Requirements and Design Definition


            Exercise Questions

Chapter 7 – Step 6: Scope Management


            Exercise Questions

Chapter 8 – Step 7: Evaluate the Solution


            Exercise Questions


Chapter 1 Exercise Sample Solutions

Chapter 2 Exercise Sample Solutions

Chapter 3 Exercise Sample Solutions

Chapter 4 Exercise Sample Solutions

Chapter 5 Exercise Sample Solutions

Chapter 6 Exercise Sample Solutions

Chapter 7 Exercise Sample Solutions

Chapter 8 Exercise Sample Solutions


“The real-life examples alone set this business analysis book apart from the others because you can see what really works in a variety of scenarios. It underscores the concept that not every tool is applicable to every effort and offers guidance for selecting the right tools for the right situation. This reference is not only relevant to BA generalists, but also for specialists or those considering specializing in a business analysis perspective. This is the first BA-related publication I’ve seen that offers that.

—Colleen Meesey, CBAP, Product Manager, International Institute of Business Analysis (IIBA)

Mastery of business analysis skills is more important than ever. Bruns and Johnson have authored an invaluable guide for those who want a practical, actionable understanding of how to improve project success through business analysis practices. This should be required reading for all business analysts!”

—Andy Kaufman, PMP, Speaker, Author, Executive Coach, Institute for Leadership Excellence & Development Inc.

“The authors’ insight, experience, and anecdotal humor into the practical application of business analysis is a much-needed literary contribution to a fast-emerging BA profession that requires communication, critical thinking, and a dash of collaborative genius.”

—Todd Britton, CBAP, CSM, Director of Program Management Office, NY State Office of State Comptroller

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