Six Sigma for Small and Mid-Sized Organizations

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Success through Scaleable Deployment
By Terence T. Burton and Jeff L. Sams
Hardcover, 6X9, 232 pages
ISBN: 1-932159-21-5
March 2005

ISBN: 1-932159-21-5 Categories: , ,


About 80% of the industrialized world has not taken advantage of Six Sigma techniques to improve productivity and profit. These small and mid-sized corporations can benefit from Six Sigma methods but are struggling with how to deploy them on the scale suitable for their organizations. This book explains the leadership, strategy, execution, integration, alignment, and performance measurement issues that are universal to all organizations deploying Six Sigma, and then shows you how they can be applied successfully in small and mid-size organizations.

Many books cover the statistical tools in detail, but focus on their use exclusively in large multinational companies. With models, hands-on techniques, and a framework for Six Sigma success in smaller organization, this book shows you how to retrofit Six Sigma to meet the requirements and constraints of your organization, whatever its size. Six Sigma for Small and Mid-Sized Organizations is a practical executive Six Sigma cookbook and “give me the answers quick” guide that provides a structured roadmap to success. It makes the power of Six Sigma so user friendly that any size organization can access and benefit from it.

Key Features

  • Provides a detailed implementation roadmap and framework for scaleable Six Sigma deployments in small and mid-sized organizations that addresses their specific business models and resource constraints
  • Demonstrates how to apply Six Sigma to non-traditional “soft-side process” areas such as supply chain, engineering, finance, sales and marketing, and customer service
  • Includes methodologies, models, hands-on techniques, case studies, implementation templates, and an extensive Six Sigma assessment process
  • Illustrates how to integrate Six Sigma with other improvement methodologies and connect it to business strategy
  • WAV offers free downloadable value-added Six Sigma implementation tools, assessment guides, templates, and worksheets — available from the Web Added Value™ Download Resource Center at

About the author(s)

Terence T. Burton is Founder and President of The Center for Excellence in Operations, Inc. He has over 30 years of experience in operations, quality, engineering, supply chain management, and management consulting with hundreds of clients around the world. He holds a B.S. and M.S. in Industrial Engineering from the University of New Haven, an M.B.A. from Boston University, and is a certified Six Sigma Black Belt.

Jeff L. Sams is Director of North American Operations for Casco Products, a Unit of Sequa Corporation. He has over 22 years of experience in manufacturing, quality, logistics, and customer engineering and extensive implementation experience in lean and Six Sigma, having previously worked for Allied Signal, Johnson Controls, Toyota Gosei, and Bosch.

Table of Contents

Six Sigma Takes Hold 
Six Sigma for Smaller & Mid-Sized Organizations 
Six Sigma Leadership and Deployment 
Implementing Six Sigma: The Realities of DMAIC 
Transactional Six Sigma and Beyond 
Strategy Deployment and Project Selection 
Mentoring and Individual Project Management 
Six Sigma Begins and Ends with Performance Measurement 
Integrating Lean/Six Sigma and More 
Delivering the Goods