Managing Business Analysis Services

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A Framework for Sustainable Projects and Corporate Strategy Success
By Barbara Davis
Hardcover, 6×9, 256 pages
ISBN: 978-1-60427-079-2
October 2012

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ISBN: 978-1-60427-079-2 Categories: ,


This unique desk reference offers the information, models and guidance needed to plan and deliver complete, end-to-end business analysis services. Its step-by-step approach enables maximum utility of the business analysis (BA) role, development of more complete solutions for meeting the strategic goals of a business, and dramatic and sustainable improvements in project success rates. Managing Business Analysis Services: A Framework for Sustainable Projects and Corporate Strategy Success provides chief information officers, business analysis managers and consultants the information required to maximize the efficiency and productivity of technology projects, obtain higher returns on investment from BA services, reduce operating costs, and increase alignment of products to better serve the company or the client organization.

Key Features

  • Describes the benefits of employing an end-to-end managed business analysis services model  over one-off contractors and pinch-hitters provided by recruiters
  • Presents a pragmatic view of a robust business analysis as a service model, and illustrates opportunities for the business to maximize technology spending through the utilization of  managed business analysis services
  • Highlights productivity and satisfaction increases that can be gained by utilizing the recommended business analysis as a service model
  • WAV offers a business analyst interviewing guide, change management and implementation tool, and a benefits realization tool — available from the Web Added Value™ Download Resource Center

About the author(s)

Barbara Davis, President of E2 Consulting and, is a solutions consultant and senior business analyst with more than 25 years of business and change management experience. She is published author, mentor, trainer, and business advisor. Ms. Davis is a thought leader and pioneer in the business analysis community, developing the world’s first university accredited Business Analysis diploma program and a comprehensive and robust requirements specification process. In addition, she has designed methodologies for organizational change, resource management, project management, and building organizational capability. Barbara has become a sought after speaker for corporate venues with fortune 500 companies and often speaks about a variety of business analysis topics at Project Summit and BA World conferences.

Table of Contents

Section 1 Introduction: Exposing Business Analysis Theories and Practices
       Chapter 1: Common Misconceptions about Business Analysis
       Chapter 2: What Business Analysis Is
       Chapter 3: Business Analysis Stewardship
       Chapter 4: Functional Governance
Section 1 Conclusion

Section 2 Introduction: Managing Business Analysis Services
       Chapter 5: Organizational Structure
       Chapter 6: Resource Management
       Chapter 7: Performance Management
Section 2 Conclusion

Section 3 Introduction: Creating Seamless Transition Points Across Delivery and Engagement
       Chapter 8: Service Delivery
       Chapter 9: Engagement Model
Section 3 Conclusion

Section 4 Introduction: Transitioning to a Managed Business Analysis as a Service Model
       Chapter 10: Determining a Transition Strategy
       Chapter 11: Implementation
Section 4 Conclusion

Epilogue Index


“If you are looking for a pragmatic, easy-to-apply guide that clearly articulates the benefits of strategic business analysis capability, Managing Business Analysis Services is an invaluable must read!”
Darren Radford, President & CEO, Aspire

“This is a great book that will definitely help CIOs, BA managers, and project managers increase their ROI on business analysis practice! It describes how to identify and correct issues within existing business analysis processes and models, and prescribes new steps to building a successful business analysis practice from the ground up.”
Anoop Kadungath, Senior Manager—Projects, Cognizant Technology Solutions

“This guide offers any IT executive, BA manager, or project team valuable insights not found in your standard business analyst handbook. It is a great addition to any analyst’s tool bag.”
Jason P. Charvat, Author, Project & Program Management Evangelist, IAPPM

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