Lean Six Sigma Service Excellence
Business, Operation ManagementA Guide to Green Belt Certification and Bottom Line Improvement
By Gerald M. Taylor, Six Sigma Black Belt
Hardcover, 6 x 9, 312 pages
ISBN: 978-1-60427-006-8
September 2008
Attached Files
- Business_Case_Diagnosis.pdf
- Failure_Modes_and_Effects_Analysis.pdf
- Net_Present_Value_Calculator.xls
- Operational_Definition.pdf
- Pareto_Chart.xls
- Performance_Data_Collection_Plan.doc
- Performance_Excellence_System_Assessment_Template.pdf
- Six_Sigma_Master_Project_Plan.doc
- Voice_of_the_Customer_Analysis.xls
- Voice_of_the_Customer_Assessment.doc
Package data
- Total File(s) Size 412.87 KB
- File Count 10
- Last Updated June 5, 2022
