Customer Resources – Individuals
Welcome to the customer resources section of our web site. At J. Ross we are committed to providing our customers with answers to all their questions. If you do not find the information you need, please email us and we will be happy to assist you.
Corporate office
J. Ross Publishing, Inc
151 N. Nob Hill Rd.
#476
Plantation, FL 33324
E-mail: customerservice@jrosspub.com
Four Ways to Order
- Online
To place an order online, go to the Browse Titles section of our website and follow the “Add to Cart” prompts. Prepayment with a credit card or through PayPal in US dollars is required. - Phone
To place a phone order, please call our offices at 954-727-9333, extension 2, Monday through Friday, 9am to 5pm, Eastern Standard Time. - Fax
To place a fax order, please send to the attention of the Order Department at 561-892-0700. - Mail
Mail orders to:
J. Ross Publishing
Attn: Order Department
151 N. Nob Hill Rd.
#476
Plantation, FL 33324
Questions Regarding Your Order
For questions regarding your order, contact us by e-mail at customerservice@jrosspub.com
Terms and Conditions
US and Canada
Orders from individuals within the US, Puerto Rico, US Protectorates and Canada must be prepaid with a check or credit card in US dollars or accompanied by a valid company purchase order. We accept all major credit cards. Orders are generally shipped Media Mail and will normally arrive within 5 to 12 business days from receipt of order. A 6.5% sales tax will be applied to orders shipping to Florida.
International
Orders from individuals outside of North America that are placed with our US office must be prepaid with check or credit card in US dollars. We accept all major credit cards. Orders are generally shipped via Air Mail and will normally arrive within 2 to 4 weeks from receipt of order. Orders can also be placed with the appropriate international sales contact.
Shipping and Handling Rates
US Domestic:
| Standard: | First Item $7.95 Each Additional Item $3.50 |
| *Next Day: | First Item $43.00 Each Additional Item $18.50 |
| Second Day: | First Item $27.50 Each Additional Item $11.00 |
*Next Day and Second Day shipping are available only within the Continental U.S. and must be received by 12:00 pm EST, Monday-Friday. Orders received after 12:00 pm EST will be processed the next business day.
U.S. DOMESTIC: Orders are generally shipped through the US Postal Service and will normally arrive within 5 to 12 business days from receipt of order. A 6.5% sales tax will be applied to orders shipping to Florida.
For a shipping quote on expedited service or orders of 10 or more titles, please contact our Customer Service Department at 954-727-9333 extension 2 or e-mail us at customerservice@jrosspub.com.
Canada:
| Standard: | First Item $20.00 Each Additional Item $7.00 |
| *Next Day: | Contact customerservice@jrosspub.com for quote |
| Second Day: | Contact customerservice@jrosspub.com for quote |
International:
| Standard: | First Item $40.00 Each Additional Item $15.00 |
For a shipping quote on orders of 10 or more titles, please contact our Customer Service Department at 954-727-9333 extension 2 or e-mail us at customerservice@jrosspub.com.
*International Shipping costs do not include any duties, taxes, or clearing charges levied by the destination country.
Returns Policy
If you are not completely satisfied with an item purchased directly from us, return it in resalable condition within 20 days from receipt of order and we will issue you a refund, less any shipping charges.
Address for Returns
When making a return, please include a copy of the invoice inside the package and send to:
J. Ross Publishing, Inc.
151 N Nob Hill Rd.# 476
Plantation, FL 33324
Phone: 954-727-9333 x5
Fax: 561-892-0700